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Refund and Returns Policy

At Tipsou, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, our refund and returns policy is here to help.

Returns

Eligibility:

  • Items can be returned within 30 days of receipt.
  • To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
  • Certain items are exempt from being returned, such as perishable goods, custom products, and items marked as final sale.

Process:

  1. Initiate a Return: Contact our customer service team at [customer service email/phone number] with your order number and details of the item(s) you wish to return.
  2. Return Authorization: Our team will provide you with a return authorization and detailed shipping instructions.
  3. Ship the Item: Send the item back to us, ensuring it is securely packaged to prevent damage during transit.

Refunds:

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer’s policies.
  • Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

Eligibility:

  • Exchanges are available for items that are defective or incorrect.
  • Exchanges must be initiated within 30 days of receipt.

Process:

  1. Initiate an Exchange: Contact our customer service team at support@tipsou.com with your order number and details of the item(s) you wish to exchange.
  2. Exchange Authorization: We will provide you with exchange authorization and shipping instructions.
  3. Ship the Item: Once we receive your returned item, we will inspect it and process the exchange. The replacement item will be shipped to you at no additional cost.

Damaged Items:

  • If your item arrived damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue promptly and ensure a replacement is sent to you.

Shipping Costs:

  • You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., you received an incorrect or defective item).

Contact Us:

  • For any questions or concerns regarding your return or refund, please reach out to our customer service team at support@tipsou.com.
  • We are here to assist you and ensure your experience with Tipsou is satisfactory.

Thank you for choosing Tipsou. Your satisfaction is our priority.

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